Comments About Our Online Shop

Woods of Harrogate pride ourselves on the highest standards of Traditional Service and Quality, which our loyal customers value so much. Here are a selection of unsolicited comments from customers from some of the many letters and emails we receive:-

I have received your magnificent towels today. They are beaufitully wrapped, too. I am thoroughly satisfied with them and would be grateful if you could e-mail me when new Frette towels arrive in your shop.March 2010 - Japan

I received my order earlier this week, excellently packed by Jill and I particularly liked the use of string in securing the parcel, so please would you thank her on my behalf. I also wanted to say that it has been a pleasure ordering from you and the towels, which were a present for my partner, are quite beautiful. It has been a joy shopping with you and I hope to do so again in the future.January 2010

I am delighted with the items, thank you very much for such excellent service; I will certainly be back for more.December 2009

I am so thrilled by the 100% cotton, cream waffle towels I just couldn't resist ordering two more in a different colour. An excellent site and on-line shop. So quick and easy to use.
RegardsNovember 2009

Thank you for my large blankets which are splendid. Special thanks to Jill for her excellent service.November 2009

Thank you for your fast, well wrapped delivery of the gorgeous towels I ordered.October 2009

Hi Team at Woods of Harrogate,
I received the beautiful blanket yesterday.....truly amazing as it was dispatched on the 24th and I received it on the 28th !!
I am really thrilled with it and it looks so wonderful on the bed, and absolutely divine to sleep under !
Thank you for your promptness and keeping me informed.September 2009

Just a note to thank you for the prompt delivery of my order - beautifully wrapped and my telephone call very efficiently dealt with this morning. I shall certainly recommend Woods to my friends. Many thanks.August 2009

Just to say thank-you for such excellent service. Ordered Mon 3rd delivered Thurs 6th - and goods were perfect in every way!August 2009

Received order at 09:15hrs Saturday and my wife is absolutely delighted with the products. Will certainly return to your web page when next I want to order.
Again many thanks for your prompt and efficient service.August 2009

The dusters have arrived safely and are exactly what I hoped they would be. The ones my late wife bought have been in use for 30+ years are now getting towards the end of their working life. I have been unable to find them locally - those yellow ones are not a patch on these. Thank you for such efficient and helpful service - much appeciated.July 2009

My wife looks forwards to replacing the tea towels we have used for years.
We look forward to receiving the towels and hope to continue purchasing from yourselves.July 2009

Many thanks for your prompt and efficient service.June 2009

Please pass on my thanks to Jill who beautifully packed my glass cloths! I found the whole experience of buying from you first class and will recommend you to others because of your excellent customer service - well done and many thanks.
May 2009

Thank you for the order; lovely quality and service from your company which we seldom encounter here in the south.
April 2009

May I thank you for such lovely service - I didn't know it still existed. And so efficient. The parcel arrived less than twenty-four hours after I'd called.
April 2009

'I just wanted to say a big THANK YOU to Louise for her beautifully packed parcel. I must say it is the best parcel I have ever received! It was a pleasure to undo! The string and brown paper are being recycled...many thanks for your care and attention Louise~! best wishes - Janet'
March 2009

Very many thanks for safe receipt of delivery. I am enjoying the luxurious bath mats and now have the towels to make the whole experience complete! Your service is second to none - so personal that you make me, an ordinary customer feel special and known! Thank you so much - I sing your praises to everyone and will never buy another towel from anywhere else! Now want my husband to bring me to Harrogate for a shopping visit!
December 2008

The tablecloth arrived this morning and I am delighted with it. A perfect fit and lovely quality fabric and finish.
December 2008

Thanks so much for organising the altering of the hand towels. They arrived today and are perfect!
December 2008

Goods received today. Many thanks for prompt efficient service.
December 2008

Thank you for your efficient service
November 2008

Delighted with the promptness of the delivery. My wife too, is delighted with the tea-towels
November 2008

Excellent, good customer relations. We will always buy from Woods of Harrogate
November 2008

Thank you for your wonderful service.
November 2008

...just to let you know that our goods have arrived. I am, as usual with items from Woods', delighted with them
October 2008

Thanks for dealing with my order so efficiently, the bedding has arrived quickly at the shipping address in the USA and my friends are delighted with the wedding gift. I'm grateful for the excellent service you have provided.
October 2008

Just to say my parents received their towels/bath robe a couple of days ago and they are delighted with them. All I can say is a big thank you..
October 2008

Many thanks, the blankets were received on Monday and it was a pleasure to receive a parcel wrapped in brown paper tied with string – and yes I’ve kept the string!!!
October 2008

My bolster pillow and pillowcases have arrived. Thank you for such wonderful service. I... am delighted with them, and thank you again.
September 2008

Thank you for the roller towels which just arrived this morning - I'm really pleased with them!
August 2008

Many thanks for the prompt delivery of the gents handkerchiefs which arrived today, they are exactly as required. Do you stock any more Swiss Lehner handkerchiefs as they are superb and I would very much like some others?
July 2008

The gorgeous tablecloth arrived today (with the unexpectedly beautiful quality dishcloths)... It is just fab ... I will definitely recommend Woods to my friends as the quality is unrivalled - maybe that is why the Royals use you too!!
July 2008

Thank you so much for such lovely kitchen table clothes etc..I could not quite believe it when the courier knocked on the door - I live in a very remote part of Ireland and this really was service!
July 2008

I would just like to say thank you, the tea towels were just right! They are very hard to find the quality and size these days, the ones you find in the high street are just not the real deal!
June 2008

The package arrived today, beautifully wrapped and all in good order. Thanks for your help and attention to detail.
June 2008

Items received safely today. A touch of Utopia for the utility! Thank you, and Michelle, for your excellent service.
May 2008

The goods ordered arrived before 8am ...and parcelled like packages used to be. What a fantastic service you offer, taking into account they were only ordered yesterday, 8th May. Thank you once again. Well done!!.
May 2008

'I .. take this opportunity to congratulate you on your level of service and the quality of your products and presentation. I will not hesitate to you use you again or recommend your services to my friends'
April 2008

'Very efficient service, easy to order on line and items requested came well wrapped. Very happy with quality of items ordered'
March 2008

'First class service with top quality products'
March 2008

'Perfect!'
March 2008

'Fast and efficient. I was kept informed all the way'.
March 2008

'Excellent service'
March 2008

'Professional and helpful'
March 2008

'The customer service... is exceptional'
March 2008

'We have trouble finding linen for our 6ft bed. Woods had a comprehensive range - but most importantly pillow slips for 3ft pillows - almost impossible to find elsewhere'
March 2008

'Trustworthy, reliable and high quality' March 2008

'Easy to use website.... very good quality merchandise' March 2008

'Quality, at prices from the reasonable to the ruinous!' March 2008

'Do please thank Mr William Woods for his courtesy and kindness over such a minor affair and I congratulate him and you for providing that commodity which seems to be in such short supply these days a really friendly personal service, no matter how small the item. If I manage to get to Harrogate, after the recommendation from Mr. Woods, then I shall certainly telephone him and insist on buying you both a drink'
February 2008